1: Why would you choose to use ARIAN above another CEM?
Arian are close to our organisation, this offers a significant advantage for prototyping, resolving problems and in our pinch points toward year end.
Arian provide an excellent level of knowledge and guidance to us as a customer
Communications are always pro-active and we are on first name terms with the majority of the staff (and vice versa)
2: Specific Likes or Dislikes?
Personal feel to interactions
Fast to react to problems
No dislikes of note.
3: What is most important to you as a customer?
New product development assistance
Design for manufacture input or guidance
Ease of interactions
Quality, time and Cost! In that order.
4: Anything you would like to see improved?
More feedback/interaction on new and existing designs at quote stage
As a customer we are launching our own programmes of Earlier supplier involvement
5: Any other comment you would like to make.
Arian are a strong, strategic partner. We have developed and maintained an excellent relationship where both organisations are aware and make every effort to support in each other’s organisational goals. This leads to the preferred supplier status for your organisation from ours.